Privacy Policy

At GradencePrep, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our tutoring services, or communicate with us.

We are committed to maintaining the confidentiality of student and parent data, especially for minors preparing for university entrance exams like the UCAT.

1. Information We Collect

We collect the following types of information:

a) Personal Information

  • Student and parent names

  • Email addresses

  • Phone numbers

  • Country and education level

  • Tutoring preferences and session records

b) Payment Information

  • Billing address and card details (processed securely via third-party payment gateways like Stripe or PayPal – we do not store full card data)

c) Usage Data

  • IP addresses

  • Browser and device type

  • Pages visited, time on site

  • Referring URLs

d) Communication

  • Emails, feedback forms, and support chats

  • Testimonials (if consented)

2. How We Use Your Information

We use your data to:

  • Provide personalized UCAT tutoring services

  • Match students with suitable tutors

  • Monitor and improve learning outcomes

  • Manage scheduling and payments

  • Send session reminders and progress updates

  • Respond to inquiries or support requests

  • Communicate offers or updates (with opt-out option)

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent (for marketing, testimonials, or optional forms)

  • Contractual obligation (to deliver paid tutoring services)

  • Legitimate interests (platform security, analytics, support)

  • Legal compliance (to comply with applicable laws)

4. Data Sharing & Third Parties

We never sell your data. We may share limited information with trusted third parties who help us deliver services, such as:

  • Payment processors

  • Scheduling software (e.g., Calendly)

  • Email platforms (e.g., Mailchimp, ConvertKit)

  • Analytics services (e.g., Google Analytics)

All partners comply with data protection regulations and are contractually bound to confidentiality.

5. Cookies & Tracking

We use cookies to improve user experience, track performance, and tailor content. You can manage cookie preferences in your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, or support future access (e.g., progress history).

7. International Data Transfers

Your data may be processed outside your country of residence, including in the UK, EU, Australia, and Singapore, depending on your location and service use. We ensure all data is securely handled under applicable laws.

8. Children’s Privacy (Under 16)

We are committed to protecting the privacy of children. If a user is under 16, parental consent is required before we collect or process any personal data.

Parents may request to review, correct, or delete their child’s data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • File a complaint with a data protection authority

To exercise any of these rights, email us at info@gradenceprep.com.

10. Data Security

We implement appropriate technical and organizational security measures, including encryption, limited access control, and regular audits to protect your data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions or requests regarding this policy or your data, please contact:

GradencePrep
Email: info@gradenceprep.com